Do you offer free consultations?
Absolutely! We're happy
to meet with you to discuss your project, give advice and
provide a cost estimate, free of charge, prior to all excavator
If you're a new
booking your first consultation for a customer property, we
require you or another person familiar with the project to be
there when we arrive. Subsequent consultations can be conducted
over the phone when we arrive, saving you time on future
consultations for multiple projects are entitled to three free
consultations between excavator service calls (limit one per
address). Additional consultations are assessed at the
applicable truck service rate (starting at $66) until the next excavator service call, after which another three
are available free of charge.
Although most customers
do not require them, consultations prior to
truck-only services (for example, to assess ground conditions
before delivering materials or measure properties before
delivering rental fences) are also subject to this fee.
accept Visa and Mastercard?
Yes, with a 3% surcharge
to offset the cost of processing credit card payments, except in
the case of fence rentals, which are exempt from this surcharge.
your payment terms?
rates for excavator and truck services apply when payment is
completed within a week of invoicing, but we also offer pricing
for 20- and 30-day terms, as set out in the following table.
rental fees are charged to your credit card on the first of each
month or upon removal, whichever comes first.
charges apply and are described
Truck services refers to service calls where
only our dump truck (or truck and trailer)
is required. A
full list of our prices is available
Our purchases surcharge
is a fee for purchases made on your behalf, such as building
materials and dump fees. We provide proof of purchases from the
vendor or dump site for all such costs.
excavator services available on weekends and holidays?
the hours set out in your municipality's construction noise
bylaw. Saturdays are permitted everywhere, but most jurisdictions prohibit
construction on Sundays and holidays, though Abbotsford, Mission
and Squamish do not, while Surrey, Belcarra, Lions Bay and
Chilliwack allow it on holidays but not Sundays.
You can look
up your municipality's construction noise hours
services available on weekends and holidays?
Yes, provided that any third
parties required are also open, such as the vendor from whom we
will be picking up your materials, or the dump to which we will
be hauling waste. We are always able to deliver our rental
fences on weekends and holidays.
Do you offer
Yes. Prior to booking our
truck service for junk removal, please read our guidelines
here. This page explains what we can and
cannot remove, and how it needs to be prepared beforehand.
taxes apply to your services?
GST applies to all our
services. PST applies to delivery services when we are asked to
pay for purchases on your behalf, without installation
contracting through our excavator service. PST also applies to
Are you fully
Yes, we carry comprehensive
insurance, including $9 million of liability coverage for your
peace of mind, and we're happy to provide proof of insurance to
any customer that requests it. We are also registered with WorkSafeBC under account number 087014. More information is
Do you provide
drainage services and install sewer lines?
Yes, we excavate for drain
tile, rainwater leader and sewer line installations on both new
and existing homes, working with a reputable
plumbing company. We also install
French drains for
Do you remove
Yes, we remove old oil tanks,
working with a company that carries Environmental Impairment
Liability insurance to clean and dispose of tanks,
as well as obtain the necessary permit and conduct soil testing
as needed. Once your tank has been removed, we provide free fill
to help save you money.
Can I purchase
or pick up
your rental fences myself?
You can purchase our
temporary fences, but whether you're renting or buying, fences
are available only on a full-service basis that includes
delivery and installation. Customers interested in purchasing a fence are
contact us for a quote.
deliver hot asphalt?
No, we are not able to
deliver hot asphalt for paving projects. We
do, however, deliver asphalt grindings as well as haul away
asphalt for disposal.
Can I rent
your excavator, dump truck, trailer or support tools?
No, we do not offer equipment rentals.
Do you service
No, we do not offer
looks like it was designed by a child. What gives?
I built this website myself. Not bad
for a heavy equipment operator!
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Heavy Equipment Services Ltd.